Collection Agents
AI-powered agents managing the payment collection workflow
Recommended Collection Agents
Default Risk Agent
Predicts payment default probability and confidence levels for each customer
Purpose:
Identify customers at risk of defaulting within next 30/60/90 days
Default Reason Agent
Classifies why customer cannot or will not pay using structured taxonomy
Purpose:
Root cause analysis for payment default (Financial, Behavioral, Dispute, System)
Payment Plan Agent
Recommends optimal payment plans based on customer profile and default reason
Purpose:
Design personalized payment plans with highest acceptance probability
Collection Channel Agent
Selects optimal outreach channel: Call Center priority, Email, WhatsApp, or SMS
Purpose:
Determine best channel for customer contact within SLA (1-3 hours)
Collection Dialer Agent
Executes outbound call campaigns with customer interaction tracking
Purpose:
Place calls, log outcomes, and track plan acceptance
Collection Conversation Agent
Handles customer interactions and negotiates payment plan acceptance
Purpose:
AI-powered conversations optimized for payment recovery
Agent Configuration
Total Agents
6
Active Agents
6
A2A Enabled
6
Success Rate
>85%
Configure Agents
Manage agent configurations, system prompts, and capabilities in the Agents section
Go to Agents